EXL PaymentorSM

EXL PaymentorSM is an AI-powered debt collections and receivables management solution tailored for large multinational banks to enhance B2C collections effectiveness. Addressing challenges such as high delinquencies and inefficient processes, the service features AI-powered personalized messaging and automatic follow-ups. Implemented swiftly within two months as a cloud-based solution, it delivers benefits including higher payment rates, faster collections, and reduced operational costs. By improving customer engagement through digital outreach and personalized communication, EXL PaymentorSM generates a financial impact of $3M annual credit loss savings and achieves collections 10% faster. Its scalability ensures adaptability to peak loads, ultimately optimizing communication strategies and significantly enhancing collections performance.